Technical Support Engineer - IoT - Spain

Company mission

With our curiosity and our passionate service we support companies in networking their devices at a wide variety of locations with customized mobile solutions and comprehensible expertise. We are the soughtafter IoT experts who know the right solutions for every project.

Core Values

Transparency. Sharing knowledge. Helping others.

Requirements

*Completed technical training or studies

*Technical understanding and enjoyment in communicating technology to customers in a comprehensible way and explaining it according to their needs

*Previous knowledge in the field of network

*Very good knowledge of German Spanish and English

*Residence in Hamburg and surroundings

Proactive and teamoriented work is a matter of course for you

Not a must but always nice: You also bring experience in VPN (IPsec) or mobile.

Tasks & Responsibilities

Are you a problem solver for leads and customers and eager to support them in the implementation of their projects with your technical knowhow

Then youve come to the right place! In 1st and 2nd level support you will support our team with all technical questions about our product onboarding new customers or independently processing customer inquiries.

Of course this also includes maintaining the ticket system. You take support seriously when our customers face a technical challenge you want to play your part in finding a solution.

You retain full responsibility for your projects and can count on the support of the team at all times even after intensive onboarding by your colleagues.

Core Benefits

1) Flexible working hours and the possibility to work from the home office

2) A modern office in the middle of Hamburg with good public transport connections
3) 1:1 coaching to support your personal development
4) Training and further education that will advance you and the team
5) Comprehensive onboarding that makes your start with us easier
6) Two days of special leave per year to engage in social activities
7) Health through exercise: Short sports breaks in everyday working life & leasing ebikes
8) You have the choice: 40 subsidy per month for public transport internet or the Urban Sports Club
9) An open culture of error mistakes are part of the game and offer us opportunities
10) A job in an industry of the future that is fully on course for growth
11) Celebrating our successes together and regular team events

Required Experience

1 year

Employment Type

Fulltime

Languages English C1 German C2 Spanish C2

Hiring Process

Hiring Process:

1) Open interview for valuefit
2) technical interview
3) introduction day to work structures followed by a decision