Visa Application Officer

CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions responsible for financing and managing visa application centres to process their Schengen visa applications.

We currently operate in 10 countries and welcome more than 250000 visa applicants yearly.

As part of our development we are looking to strengthen our Visa Application Department and are looking for an experienced Visa Application Officer who is looking for new challenges within a dynamic and humanfocused company.

Tasks

The VAO at Capago has the following objectives:

• The mission of a Visa Application Officer is to realize all tasks required for the represented consulate(s) to process visa applications.
• According to the department where he/she will be assigned the Visa Application Officer will have to welcome clients collect and and capture their data with all information related to them.
• The visa application officer is the face of Capago. All applicants that he/she is handling must be treated by using the best practices of customer service.

The main responsibilities of the VAO are as follows:

• Welcoming all visa applicants in the operated visa application center
• Process the visa application of the applicants (front office) ;
• Collect payments from the applicants (Payment counter) ;
• Manage the biometric collection of visa applicants (biometry) ;
• Manage all back office tasks to finalize the visa application of our applicants (back office) ;
• Manage all other tasks given by the management.

Requirements

The skills required for this position are:

Excellent customer service skills
Excellent typing skills
Proficiency in MS Office
Good with emails problemsolving and effective decisionmaking
Ability to handle pressure
Energetic proactive versatile committed to teamwork and team spirit

Diplomas & Experience:

• Matric or equivalent
• Tertiary qualification is an added advantage
• Previous customer service experience as a customer service consultant

This position is to be fulfilled in/at:
Johannesburg ( South Africa )