IN-DCS-Program Coordinator

The Employer Maintenance Unit (EMU) was created to maintain accurate employer records in the Indiana Support Enforcement System (ISETS) in order to ensure child support income withholding orders are sent to the correct location..

The Employer Maintenance Unit (EMU) was created to maintain accurate employer records in the Indiana Support Enforcement System (ISETS) in order to ensure child support income withholding orders are sent to the correct location. The unit is responsible for addressing inquiries from county Prosecutors offices and other outside sources as well as serves as the primary point of contact for employers. Quality customer service for employers is critical as a majority of child support payments are processed via Employer Income Withholding.

*Answer the EMU ACD phone line in a courteous and professional manner in order to address the callers issues update critical employee data update company data provide lump sum totals and provide support to the caller by delivering quality customer service.
*Respond to the emails and faxes for the EMU helpdesk practicing proper email etiquette.
*Research the ISETS data base resource programs and the internet to update employer information in addition to sending letters making phone calls sending emails etc. to the employer to obtain the necessary data needed and/or verify the data.
*Work with the county prosecutor staff in responding to their requests to add/update employer information.
*Provide training to employers and county caseworkers on policy and procedures.
*Work reports to identify employers change addresses for employers and participants or update critical employee data.
*Work data cleanup reports to ensure employer data reliability

Some moderately complex clerical secretarial and customer service functions. This work requires attention to detail and understanding of the impact the work performed has to the agency. The employee must work independently and provide excellent customer service.



Required/Desired Skills Skill Required /Desired Amount of Experience Knowledge of basic personal computer operations Required 3 Years Proficient in Microsoft Office Products Required 3 Years Proficient in keyboarding Required 3 Years Experience providing customer service internally and externally. Required 3 Years Experience working in a fast paced/high volume work environment Required 3 Years Focus working on excel spreadsheets (intermediate) Required 3 Years Experience in an office environement Required 3 Years Experience working with data Required 3 Years High School Diploma or GED Required 0