Zendesk Technical Guide Developer

Job Summary: The Zendesk Technical Guide Developer position focuses on customizing and enhancing the Zendesk Guide platform using the Copenhagen theme. This role requires proficiency in HTML CSS JavaScript and familiarity with Zendesk Guides features. The developer will be responsible for creating userfriendly interfaces ensuring responsive design and aligning with the companys customer support objectives. The Technical Guide Developer will work closely with functional leaders and organizational units. This individual will be responsible for the primary Help Center configuration while also fulfilling smaller requests for the Zendesk accounts across the organization. Job Functions: Customize the Zendesk Guide Copenhagen theme to meet our specific business requirements. Develop and implement responsive design feature to ensure a seamless experience across various devices. Work closely with the UX/UI design team to understand their intuitive and engaging user interfaces designs. Collaborate with the customer support team to understand user feedback and translate it into functional improvements. Write clean efficient and welldocumented code in HTML CSS and JavaScript. Ensure compatibility and functionality across different web browsers. Make Help Center changes to Zendesk accounts across the organization and create custom templates for branded reuse across the organization. Regularly update and maintain the Help Center implementing new features and fixing bugs as needed. Stay updated with the latest trends and best practices in Zendesk Develop. Provide technical and advisory support for projects conducted by Zendesk Support Admins. Job Requirements: Skills/Abilities: Proven experience in web development specifically with HTML CSS and JavaScript. Experience with Zendesk Guide and familiarity with the Copenhagen theme. Strong understanding of responsive web design and crossbrowser compatibility. Excellent problemsolving skills and attention to detail. Ability to work in a collaborative team environment and communicate effectively with nontechnical stakeholders. Bonus skills: Familiarity with Zendesk APIs and App Frameworks ZIS OKTA Azure B2C JIRA and Zendesk Apps. Experience: 5 years of handson experience in web development. Proven experience delivering solutions. Experience working on tight deadlines for implementation projects. Education: A bachelors degree (or equivalent work experience) in IT Engineering or related science and math discipline with a Technology emphasis