ServiceNow Lead

Top Skills Details

Ability to lead and own ServiceNow for global enterprise
Dynamic Thought & People Leadership Skills... confident in ability to build awareness and generate buyin with executives across other business units
15 years of experience in Information Systems and Technology including an understanding of Service and Business Processes

Secondary Skills Nice to Have

• Design
• Workflow
• cloud
• service desk
• service management

Job Description

Experience influencing stakeholders across the organization
Experience with large companies 7000 emp
Experience working in a multicultural international organization
Excellent written/verbal communication and presentation skills
Strong organizational consultative and conflict resolution skills
Good analytical skills details oriented ability to effectively listen to and resolve customer issues
Good business acumen ability to understand end to end business processes and work in a global environment
Solid teamwork and interpersonal skills to work well on crossfunctional teams and at all levels of an organization
Relevance competency certification and education

Additional Skills & Qualifications

Drive the service and cloud platform vision across IT and the business
Manage and analyze business requirements / processes and define the right solutions
Evaluate system integration considerations to determine appropriate technology solutions.
Design configure/code tests and documents solutions based on user/business requirements.
Ensure SNOW platform is highly available up to date and with high data quality
Continuously seeks ways to improve customer experience and users experience from SNOW platform
Explore ways to expand and integrate SNOW platform for new services
Integrate / maintain robust operation and project management processes
Follow up with stakeholders as needed

Employee Value Proposition (EVP)

Highly influential role aligned to a massive global instance of ServiceNow a company fully invested in continuing the growth & utilization of the platform and backing to create design build implement and lead the worlds premier Service Management suite