ServiceNow DeveloperAdmin

Cybersecurity Team report/manage vulnerabilities managed thru SNow.

Day to Day

• Scrum comfortable taking any of the stories & working from there.
• Heavy work in API integrations with multiple applications (some COTS / some internal).

Background

• Developer (not Admin).
• API integration of SNow.
• Large scale enterprise
• 3 years as a dev / integration.

Work to include but is not limited to configuration of service portals and configuration and support of GRC and Security Operationsrelated processes

The ServiceNow Administrator will be responsible for core system configuration. Gathering and documenting user and process requirements. Developing workflow customizations and supporting the Service Transformation teams. The candidate will be have an understanding of ServiceNow functionality and how all ITIL processes can be implemented in ServiceNow. This includes but is not limited to Incident Management Change Management Asset Management CMDB Management and Problem Management.

Administer ServiceNow tool

Configure Application UI

Configure Workflow

Customize ServiceNow applications

Facilitate rollout of new applications and modules

Facilitate onboarding of new clients on the ServiceNow platform.

Collaborate effectively with other ServiceNow administrators to develop global solutions

Handle general updates and configuration changes/requests

Identify system deficiencies and recommend solutions

Adhere to ServiceNow development standards

Prioritize multiple tasks effectively

Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations

Maintenance and continuous improvement of the processes standards policies working methods and tools

Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible

Ensure tool configuration consistency across development stage testing and production environments

Participate in ongoing production support and end user support.

Experience: 35 years of ServiceNow Administration a/o Development

Qualifications: Bachelors degree in technical discipline or related field or an equivalent combination of education and experience as required for the specific job level.

Preferred Degree in Computer Science or MIS.

ServiceNow Development and Administration Experience preferably in the GRC Vulnerability Remediation or Configuration Compliance practices