Help Desk Support Technician

Location: Jackson MS 39213

Duration: 6 Months

Project Details

The client has a current goal for every community to effectively use a WorldClass Data System to improve student outcomes. This goal has an outcome to increase the availability of quality data to drive decisions that improve student outcomes. We are planning to satisfy this goal in part by modernizing our current student information system along with improving the quality of data in connected systems. This will include webbased application development and creation of dashboards and reports that will improve access accuracy and ease of use for all stakeholders.

Job Description:

Selected candidates role will focus on providing all levels of support to our customer base both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in DesktopLaptop repair and troubleshooting software installation hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications. Must be good at organizing prioritizing and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. Candidate must also have excellent communication skills.

REQUIRED DEGREE

• Bachelors degree in computer science Information Systems or related field.

REQUIRED SKILLS/EXPERIENCE

• Excellent understanding of coding methods and best practices
• Strong written oral and interpersonal communication skills
• Ability to work in a team oriented collaborative environment.
• Ability to work with minimal supervision.
• Ability to prioritize and execute tasks in a highpressure environment.
• Exceptional attention to detail with proven analytical and problemsolving abilities
• Highly selfmotivated and directed.
• Experience working in a help desk environment.
• Experienced with providing support for O365 Applications
• Experience providing remote assistance using various platforms.
• Experience in desktoplaptop repair troubleshooting and software installation.
• Hardware Implementation and Deployment
• Active Directory Management

REQUIRED CERTIFICATIONS

• A Certification

PREFFERED SKILLS/EXPERIENCE

• Microsoft O365 experience
• Experience using Help Desk Software
• MAC OS Experience
• Training Experience