Remedy Systems Analyst

JOB DESCRIPTION/MINIMUM REQUIREMENTS:
Systems Analyst 3 (Application Support Analyst) position will provide technical support and assistance to users of Childcare Licensing Automation Support System (CLASS) CLASSMate and Public and Provider applications. This position will be responsible for troubleshooting and resolving application issues identifying root causes and implementing technical solutions. Additionally this position will be responsible for monitoring application issues providing training and guidance to users on how to effectively use the various applications collaborating with development teams to test and deploy application updates documenting and maintaining application support processes and procedures collaborating with HHS/DFPS support teams to address crossfunctional issues followup and provide customer with updates on open incidents identify and suggest possible improvements on processes and procedures to better facilitate the customer experience.