Business Process Analyst TELECOMMUTE

P1 Notes:

• Interviews this week and next!
• 3 Resources
• Business Heavy
• Backgrounds with Mass Mailing / Print Production Millions in quantity great to have
• Liaison for the print Material Reviewal
• Business Team Transactional Outbound Member
• CMS Translator / Formats
• Reason role is open to Augment Staff
• There BAs do BA / Testing / Content Management / Fulfillment / Print Vendor
• End to End Support for transactional communication
• Member outreach coming from member benefits
• Collect impact assessment what support business need
• requirements for print vendor
• UAT End to End Collect test files reporting out
• UAT proof reading
• Large scale print fulfillment

NA% telecommute.

Hours: standard 95 or 84. We have people across all time zones but majority are CST or EST and that would be my preference

Interview Process: we will do a panel interview and try to keep it to just the one round/video phone

Responsibilities:

• Work with assigned business customers to determine needs regarding business processes and functionality make recommendations as appropriate
• Analyze and evaluate both current and proposed business processes perform gap analysis and translate systems needs into detailed business Requirements / Specification Documents
• Regularly host calls serve as an active participant in others meetings and be an advocate for creating reviewing approving and implementing member facing operational letters
• Manage the review and approval workflow for transactional member facing communications including Business SME legal compliance and regulatory approvals
• Assess interpret and analyze customer needs and requirements
• Demonstrate and apply understanding of regulations and health care industry trends
• Collaborate with business owners process owners and technical stakeholders to identify specific requirements and lend support to the solution
• Document current and future state process flows and have a strong comfort level leading and influencing others to align with to be process maps
• Diagnose process improvement opportunities and lead teams to desired resolution
• Review proofs during UAT to ensure the output meets the established requirements and quality standards
• Communicate ongoing status updates to all stakeholders to ensure continued understanding of and alignment with project status/updates
• Support ongoing operations/maintenance/enhancement of existing solutions in partnership with business owners and within team
• Identify escalate and help resolve issues communicated by stakeholders
• Cultivate relationships with applicable internal business partners to drive support adopting and collaboration on transactional letters projects
• Drive understanding of overall business impact amongst functional areas and applicable stakeholders

Required Qualifications:

• 3 years of experience as a Business Analyst Marketing Specialist or similar role facilitating and documenting requirements (such as process flows; use cases; and/or business requirement documents member materials communications and letters) gathered from both business and IT counterparts
• Intermediate or greater level of proficiency with PC based software programs and automated database management systems (Advanced Word and basic Excel needed) with analysis of data files
• Team Lead or Project Lead experience

Preferred: Looking for BAs that have prior experience with print/fulfillment and mass mail industry