Manager - Infrastructure Systems Services

KEY ROLE ACCOUNTABILITIES: • Provides recommendation for systems hardware and software for the entire organization (Corporate and Clinical) and supports in acquiring it. • Leads, monitors and evaluates the System Operations team, processes, procedures and various products used to meet the growing needs of business. • Monitors SLA with stakeholders and vendors and recommends corrective preventive actions. • Manages and monitors the day-to-day systems technical activities. • Manages staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance. • Directs technological research by studying organization goals, strategies, practices, and user projects. • Completes projects by coordinating resources and timetables with user departments and data center. • Verifies application results by conducting system audits of technologies implemented • Develops and builds a Systems team (Windows, VMware, Cloud, UNIX, Storage, DBA and Backup) that can scale with the needs of the business. • Builds workflows and procedures for the team based on an industry standard framework (ITIL, COBIT, etc.) • Prepares and reviews operational reports and/or project progress reports to determine system success and failures. • Provides technical guidance and support for the development and/or troubleshooting of systems. • Works closely with other departments to streamline processes in support of the business. • Provides leadership and supervision to the Systems Operations team. • Monitors documentation and compliance of processes and protocols for systems support and integration. • Manages the constant improvement of processes and procedures. • Manages evaluation, installation and maintenance of hardware, operating systems and software. • Allocates necessary resources required for the development and integration of newly requested applications. • Participates in evaluations and recommendations related to systems hardware throughout the organization and assists in the acquisition of such tools. • Monitors service level agreements and overall quality of deliverables and services. • Generates analysis report for new systems, solutions and strategies and assesses the resultant impact on existing systems. • Monitors SLAs with IT vendors and contractors and ensure compliance from all involved. • Ensures rapid resolution of faults and effective maintenance of systems in coordination with IT vendors and contractors. • Designs, develops, implements and coordinates systems, policies and procedures • Develops requirements, outlines, budgets, and schedulers for information technology projects. • Participates in large-scale development initiatives including product selection and implementation, Research and recommends optimal design criteria and best utilization of resources. • Verifies application results by conducting system audits of technologies implemented. • Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies • Adheres to and promotes Sidra’s Values