Genesys Omnichannel

We are looking for a Genesys Omnichannel position in AMEX. We need the person to have atleast 8 years of experience in Genesys Omnichannel GAX and GAAP areas. Below are the responsibilities. Design and implement Omni Channel (Genesys Email and Chat) services and blended with Genesys Voice functionalities; Analyze the onpremises IVR applications of Mexico market and documented the call flows of various tollfree number entries and sub modules; Implement the IVR call flow applications and API interfaces on ConneX (GAAP) IVR system completed testing deployment and troubleshooting; Design and implement the VoiceID biometric functionalities and integrated with the UCID rules engine completed testing deployment and troubleshooting for UK and US markets; Work with the service providers and went through the design of the program infrastructure and required user stories and complete test cases and troubleshooting for UK and US market.

We are looking for a Genesys Omnichannel position in AMEX. We need the person to have atleast 8 years of experience in Genesys Omnichannel GAX and GAAP areas. Below are the responsibilities. Design and implement Omni Channel (Genesys Email and Chat) services and blended with Genesys Voice functionalities; Analyze the onpremises IVR applications of Mexico market and documented the call flows of various tollfree number entries and sub modules; Implement the IVR call flow applications and API interfaces on ConneX (GAAP) IVR system completed testing deployment and troubleshooting; Design and implement the VoiceID biometric functionalities and integrated with the UCID rules engine completed testing deployment and troubleshooting for UK and US markets; Work with the service providers and went through the design of the program infrastructure and required user stories and complete test cases and troubleshooting for UK and US market.