Windows 10 E2

The Enterprise RightFax Service include compute storage backup/recovery capacity and associated Services in each case using Customerprovided equipment and Customerprovided software.

TCS provides a fully configured tested proactively monitored stable and operable Enterprise RightFax Service environment and associated solutions that are managed and delivered in a highquality manner and available for endusers in accordance with the requirements outlined in the Agreement including the following:

• Electronic fax Services (RightFax)

From a business outcome perspective an operable Enterprise RightFax Service includes:

• The environment consists of the operation of systems maintenance of software management of Incidents Problems and Changes and Level 2 and Level 3 technical support.
• Services are running and available 24x7 (unless during an approved outage via the Change Management process) to endusers and delivered to Customer requirements including enduser response times in accordance with applicable Service Levels and Key Performance Metrics
• Services and solutions including ERS equipment and software are maintained and kept current through proactive asset and lifecycle management including initiating reviews obtaining Customer approvals and implementing updates to the environment (e.g. patching upgrade rebuild refresh etc.)
• System capacity performance and utilization are proactively managed to avoid capacity constraints including reporting and reviews with Customer and ongoing capacity planning and management to ensure the ability to scale Services to meet current and future Customer demands. This includes managing a minimum capacity buffer based on Customer requirements as documented in the Methods and Procedures Manual to avoid and mitigate capacity issues