Call Center Customer Service Representative

• Receiving or making a high volume of calls from or to customers.
• Striving to achieve first call resolution and maintain the quality of service provided by the call center.
• Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
• Responding efficiently to customers and creating a positive experience.
• Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
• Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork trust and excellence.
• Understanding and using the required software reports tools and metrics.
• Transferring and escalating the calls to the appropriate department if needed such as sales.
• Participating in training and striving to increase and improve existing skills.
• Adhering to all company policies and procedures.

• High school diploma or equivalent.
• More education or experience may be preferred.
• Exceptional telephone manner customer service skills active listening skills verbal and written communication skills.
• Proficiency with computers especially with regards to CRM software.
• Ability to resolve conflict and diffuse tension.
• Strong time management skills.
• Being able to speak more than one language fluently would be highly advantageous.

customer service,communication,empathy