Customer Success Manager

The Customer Success Manager position is an integral part of TherapyNotes longterm relationship with its global Enterprise customers and the efforts put forth by this individual will directly impact the longterm success of the relationship. In order to succeed in this team you must have the passion and desire to work in an entrepreneurial and fastpaced environment.

What youll be doing:
Own and lead multiple simultaneous customer engagements growing our SaaS solution.
Develop strong customer relationships that enable us to become a trusted advisor to our customers.
Provide both engagement strategy and technical leadership to the customer.
Partner with customers to develop and execute the platform growth plan aligned to our customers key business initiatives.
Analyze customer metrics and develop platform recommendations in order for them to meet/ exceed key KPIs that will drive success.
Manage project team activities and oversee completion of deliverables managing schedules meeting milestones and ensuring technical success.
Work with the product management and development organization to channel customer feedback and solutions into future releases of the TherapyNotes product suite.
Work with content management to channel commonalities across customers into best practices processes & product delivered templates.
Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion.
Work with Account Management teams to develop SoWs and identify areas of solution expansion and professional services.

What youll need to flourish:
Five or more years of customer success experience or in a similar role.
Experience working with enterprise customers in a SaaS environment
Demonstrated ability to manage individual and engagementwide scope of work.
Demonstrated client relationship communication and presentation skills.
Ability to collaborate internally with multiple teams and be the voice of the customer.
Strong organizational analytical and problem solving skills.
A proven track record of meeting with senior management and executives as the subject matter expert.
Operational knowledge of internal communication domains including Microsoft 365 Sharepoint Yammer Intranets HRIS like Workday PeopleSoft and other systems like SSO.
Independent self starter

Compensation: $10120 Monthly Salary for this role is commensurate with prior experience. A comprehensive benefits package is included.

Who we are:
We are a national leader in behavioral health Practice Management and Electronic Health Records (EHR) software. Our softwareasaservice (SaaS) solution is at the forefront of innovation seamlessly integrating patient scheduling medical records billing and electronic claims to revolutionize how mental health professionals manage their practices.

At TherapyNotes we are a growing team of passionate and talented individuals. Our team thrives on collaboration and innovation continually pushing the boundaries of what EHR software can do. We pride ourselves on our ability to adapt to the everevolving landscape of healthcare and technology staying at the forefront of industry trends.

We believe in pushing each other to learn and solve complex problems fostering an environment where your skills and expertise will flourish. Together we are shaping the future of behavioral health software making it easier for clinicians to provide the best possible care to their patients.

If you are passionate about technology mental health and making a difference TherapyNotes is the place where you can realize your potential.