DevOps Engineer

• Infrastructure Management: Maintain and enhance the infrastructure hosting VICIdial including servers databases and networking components.
• Automation: Develop and implement automation scripts and tools to streamline deployment configuration and monitoring processes.
• Continuous Integration/Continuous Deployment (CI/CD): Implement CI/CD pipelines to automate software delivery testing and deployment of VICIdial updates and configurations.
• Monitoring and Alerting: Set up and configure monitoring tools to track system performance identify issues and proactively respond to potential outages or performance degradation.
• Security: Ensure the security of the VICIdial infrastructure by implementing best practices for access control data encryption and vulnerability management.
• Scalability: Plan and implement strategies to scale the VICIdial infrastructure to accommodate growing usage and meet performance requirements.
• Documentation: Create and maintain comprehensive documentation for the VICIdial infrastructure including configuration details troubleshooting guides and best practices.
• Collaboration: Work closely with developers QA engineers and other stakeholders to coordinate software releases and resolve issues in a timely manner.
• Performance Optimization: Identify opportunities for performance optimization and efficiency improvements in the VICIdial infrastructure such as database tuning and resource utilization optimization.
• Disaster Recovery: Implement and test disaster recovery procedures to ensure business continuity in the event of system failures or disasters.

• Bachelors degree in Computer Science Engineering or related field.
• Proven experience as a DevOps Engineer or similar role preferably in a contact center environment.
• Proficiency in scripting languages such as Bash Python or Ruby.
• Experience with configuration management tools like Ansible Puppet or Chef.
• Familiarity with cloud computing platforms such as AWS Azure or Google Cloud.
• Strong understanding of networking concepts and protocols.
• Knowledge of containerization and orchestration technologies such as Docker and Kubernetes.
• Experience with monitoring and logging tools like Nagios Prometheus ELK stack or Grafana.
• Understanding of version control systems like Git.
• Excellent problemsolving and communication skills.
• Ability to work effectively in a fastpaced collaborative environment.

• Certification in AWS Azure or Google Cloud.
• Experience with VoIP technologies and protocols.
• Knowledge of VICIdial or other contact center solutions.
• Familiarity with agile development methodologies like Scrum or Kanban.
• Join our team and play a key role in ensuring the reliability scalability and performance of our VICIdial contact center platform as we continue to grow and innovate in the industry.

infrastructure,devops,optimization,software,aws,automation,azure,cloud,ansible,google cloud,puppet,chef,bash,python,ruby,nagios,prometheus,git