LiveChat Customer Support Representative-RemotePT-FT

Overview:

Key Responsibilities:

• Engage with customers via live chat to provide timely and accurate assistance
• Identify customer needs and offer appropriate solutions or alternatives
• Resolve customer inquiries regarding product information account management and billing
• Escalate complex issues to the appropriate internal teams and follow up to ensure resolutions
• Maintain a high level of professionalism and empathy in all customer interactions
• Collaborate with crossfunctional teams to share customer feedback and improve service processes
• Adhere to company policies and procedures while handling customer requests
• Contribute to the development and maintenance of a knowledge base for customer selfservice
• Meet or exceed customer satisfaction and productivity targets
• Handle multiple customer inquiries simultaneously while maintaining quality support

Required Qualifications:

• Proven experience in customer service or live chat support
• Excellent written and verbal communication skills
• Strong problemsolving abilities and the capacity to think on your feet
• Ability to manage time effectively and prioritize tasks
• Demonstrated empathy and patience in dealing with customers
• Proficiency in using live chat platforms and CRM systems
• Adaptability to a fastpaced and changing work environment
• Knowledge of product and service offerings to provide accurate information
• Ability to work independently and as part of a team
• High school diploma or equivalent; some college or relevant certification is a plus

customer service,communication,time management,customer support