Business Development Executive

Job Roles

• Manages the day-to-day activities of the team to ensure all processes and e-mails are handled accurately, timely and efficiently.
• Demonstrated experience developing, revising SOP, training and policies.
• Trains new employees and exiting employees on company standards and procedures.
• Delegates/Assigns work: Assigns certain duties to the employee, explaining how those duties are to be done (i.e. what level of performance will meet the expectations) and communicates how the successful performance of those duties will be measured.
• Knowledge of ecommerce systems, content management system, customer services software and best practices.
• Sales goal driven with strong understanding of business drivers that will impact sales.
• Thorough understanding of entire customer experience (CX) ecommerce processes from capturing leads, conversion, fulfilment to customer service .
• Ability to work at a detailed level while maintaining an overall project perspective.
• Possess excellent follow up capabilities, ability to prioritize and handle several projects simultaneously
• Manages the day-to-day activities of the team to ensure all processes and e-mails are handled accurately, timely and efficiently.
• Demonstrated experience developing, revising SOP, training and policies.
• The Ability to build a Customer Services division from ground up.

Requirements & Qualification

• Bachelors in Business, Ecommerce, Customer Experience Management or related discipline from accredited university.
• Minimum of 3-5 years ecommerce, online customer service management.
• Exceptional interpersonal/team building skills as a manager.
• Detailed-oriented, demonstrate strong written and verbal communication skills.
• Strong technology skills with ecommerce applications, Microsoft Office. proficiency,google drive, (Kapture, Czentrix, Exotel, Interakt, Haptik preferably) live chat, email and phone.
• Workflow improvements and optimization experience.
• Good relationship management skills
• Should be flexible in working across all operational demand
• Ability to work in a fast pace and be results and deadline driven.
• Ability to work from home, with high speed internet service, ability to navigate different platforms
• Ability to work in a fast pace and be results and deadline driven.