OPD Associates

Overview:

Key Responsibilities:

• Greet and assist patients and visitors professionally and courteously.
• Register new patients and update existing patient information accurately.
• Coordinate patient appointments and ensure efficient patient flow within the OPD.
• Answer phone calls take messages and redirect calls as appropriate.
• Handle patient inquiries and provide information about services policies and procedures.
• Prepare and maintain patient records ensuring confidentiality and compliance with regulations.
• Assist healthcare providers with administrative tasks such as scheduling tests and procedures.
• Manage inventory and supplies ensuring adequate stock levels.
• Process billing and insurance claims accurately documenting patient charges and payments.
• Ensure cleanliness and organization of the OPD waiting area and workstations.
• Participate in training and development activities to continually enhance skills and knowledge.
• Adhere to all healthcare regulations policies and protocols.
• Collaborate with multidisciplinary teams to ensure seamless patient care.
• Contribute to maintaining a positive and inclusive work environment.
• Support quality improvement initiatives and contribute to a culture of continuous improvement

Required Qualifications:

• High school diploma or equivalent; Associates or Bachelors degree preferred.
• Prior experience in a healthcare or customer service setting is preferred.
• Knowledge of medical terminology and healthcare administrative procedures.
• Proficiency in using electronic health record systems and other healthcare software.
• Strong interpersonal and communication skills with the ability to interact effectively with patients families and healthcare professionals.
• Ability to handle confidential and sensitive information with discretion.
• Excellent organizational and time management abilities.
• Attention to detail and accuracy in performing administrative tasks.
• Capability to remain calm and professional in highpressure situations.
• Understanding of insurance processes and medical billing procedures.
• Commitment to upholding ethical standards and patient confidentiality.
• Capability to work effectively both independently and as part of a team.
• Basic knowledge of infection control and patient safety practices.
• Willingness to adapt to changing work environments and schedules.
• Basic CPR and first aid certification may be required.

medical billing,insurance billing,patient care,regulations