Associate Domestic Sales Center

B. Customer(Internal & External) : • Enhance the Groups image through proactive customerdrivenservicing of their needs in support of the goal of exceedingcustomer expectations. • To visit the customersat their convenience either at their office / residence to marketthe banks products and obtain complete documentation without theneed for the customer to visit the bank. • Attends and resolves all customer queries within thespecified TAT to ensure customer satisfaction. • To convey customer feedback on products and servicesincluding issues faced & enhancements recommended to theSales Supervisor. • Create and maintain strongnetworking relationship with key contacts in the HR and Financefunction of ministries & private companies in our approvedlist of companies. • To assist customers in alltheir queries on Banks product and seek solution to theirrequests. • Maintain activities in accordancewith Service Level Agreements (SLAs) with internaldepartments / units to achieve improvements in turnaroundtime. • Build and maintain strong / effectiverelationships with related departments / units to achieve the Groupsobjectives. • Provide timely / accurate data toexternal / internal Auditors Compliance Financial Control and Riskwhen required. C. Internal (Processes ProductsRegulatory) : To ensurethat the application forms are accurately filled and that allrequired supporting documentation are provided to minimizediscrepancies. To submit all completed applications to the DSASupervisor. • Act as the first point of contactespecially for new customers answer their queries and provideinformation about various products and services offered by theRetail Bank. • Assist customers in filling outvarious forms and applications as requested such as opening anaccount; applying for an ATM credit cards loans etc. • Coordinate with operations staff on an as is needed basisto ensure smooth operations and timely and friendly servicedelivery. • Refer to Direct Sales Supervisor forassistance in replying to any unresolved queries fromcustomers. • To submit periodic reports to theirSales Supervisor on calls made and their recommendations on how togrow the business volumes. • To monitor thecustomer service standards operational for Retail Bank and look forcreative ways to improve service delivery. • Ensure compliance to internal service quality standardsand compliance to audit requirements D. Learning &Knowledge : • To havecomplete and updated knowledge of the key features &benefits of all the QNB Retail products & services(including special promotions) especially for those marketedthrough the DSA channel. • Attend all trainingprograms organized by the Bank & also any specifiedtraining deemed to be applicable for effective performance of theirjob function. • Maintain thorough knowledge ofcompetitor products pricing and market activity and ensure thatmarket intelligence is passed on to the DSA Supervisor by activeparticipation in weekly sales meetings. • Identify related areas for professional development ofself.