Customer Service Rep

Job description:

• Handling customer support emails and calls
• Contacting leads via phone calls emails and other communication channels
• Implementing a structured followup process to keep potential customers engaged and informed
• Providing information answering questions and addressing concerns to educate leads about our offerings
• Following up on open leads
• Thoroughly understanding our products and services to effectively communicate their value and benefits to potential customers
• Arranging surveys of leads along with our operations team
• Managing the companys contact form and live support
• Getting order confirmations from customers via email and phone
• Customer support calls and feedback
• Handling lost & delayed packages
• Handling all shipping & courier related queries & problems
• Being the company POC for our shipping partners
• Handling return orders and advising our partner courier company accordingly
• Managing web apps and operations
• Coordinating with external parties and agencies for smooth operations
• Other administrative tasks that will come up

• Keeping and maintaining records of customer interactions transactions comments and complaints
• Ensuring customer satisfaction and provide professional customer support
• Receiving and interpreting feedback from customers

Must have:

• Bachelors degree preferably in English
• 1 year of experience in customer service and operations
• Preferred: lead conversion ecommerce or retail background
• Excellent and impeccable English & grammar

Position: fulltime & officebased