Customer Support

HaystackAnalytics is looking for a dedicated and hardworking graduate as a Tele caller to join our Relationship Management team. Your main goal is to boost our sales by reaching out to the existing customers as well as potential customers. The candidate must be willing to work outside their safe zones, dealing with the fast-paced nature of start-ups and working with people in an amicable way. In addition to being an excellent communicator, the candidate should have excellent multitasking and organizational abilities.

Responsibilities

• Answering phones and explaining the product and services offered by the company.

• Contacting existing customers as well as prospective customers using scripts.

• Obtaining customer information and other relevant data.

• Resolving queries and issues related to the products and services.

• Making recordings of all the sales phone calls and sales deals.

• Taking and processing product orders in a professional manner.

• Maintaining the database of the customers on a regular basis.

• Connect with the end customer and resolve their concerns

• Confirm whether all reports are being released on time internally and from partner labs

Skill

• Work experience as a Tele caller, Telemarketer, or a similar role in the Sales Department.

• Professional certification in sales and marketing will be an advantage.

• Great interpersonal skills.

• Exceptional oral and written communication skills.

• Strong organizational skills.

• Ability to work in a team or individually as and when required.

• Ability to manage and handle multiple tasks.

• Outstanding problem-solving skills.

• Exceptional attention to detail.

• Hard-working individual.

• Good time management abilities.

• Strong decision-making skills.

• Ability to tolerate stress and pressure.

Requirement

• Candidate must carry his / her own Laptop, phone and headset.

• Good command over spoken English