TelecallerFemaleWork from Home

Overview

Key Responsibilities

• Make outbound calls to potential customers to present our products or services
• Receive inbound calls from customers and address their queries or complaints
• Understand customer needs and requirements
• Provide information about products or services
• Maintain and update customer databases
• Keep records of calls and sales and note useful information
• Follow up on customer calls where necessary
• Conduct customer satisfaction surveys
• Achieve monthly targets
• Coordinate with the sales team to ensure proper customer service
• Keep abreast of product knowledge
• Resolve customer complaints in a professional manner
• Update job knowledge by participating in educational opportunities
• Handle customer objections
• Ensure customer retention through excellent customer service

Required Qualifications

• Proven experience as a telecaller or similar customer service role
• Excellent communication and interpersonal skills
• Ability to learn about products and services and describe/explain them to prospects
• Good knowledge of relevant computer programs and telephone systems
• Ability to work from home with a quiet dedicated workspace
• High school diploma or equivalent
• Good understanding of sales principles and customer service practices
• Patience and ability to handle stress
• Ability to multitask prioritize and manage time efficiently
• Team player with a positive attitude
• Fluency in the local language and English
• Professional and courteous approach to handling customers
• Proven track record of successfully meeting sales quotas preferably over the phone
• Familiarity with CRM systems and practices
• Flexible working hours and ability to work evenings and weekends

communication,persuasion,teamwork,customer service,organizational skills,customer retention,crm,customer