Operations Controller - Jahez

Operations Controller at Jahez

Jahez is seeking a highly motivated and detailoriented individual to join our Operations department as an Operations Controller. As an Operations Controller you will play a crucial role in ensuring the smooth and efficient operation of our business.

In this role you will be responsible for overseeing and managing all aspects of our operations including inventory management logistics and quality control. You will work closely with crossfunctional teams to develop and implement strategies to optimize operational efficiency and drive continuous improvement.

Key Responsibilities:

• Handling a large volume of inbound and outbound calls in a timely manner
• Follow communication scripts and use knowledge of the companys products and services to go offscript when necessary.
• Identify customer needs research issues resolve complaints and provide solutions.
• Maintain ownership of calls throughout the lifecycle of a callers request.
• Build positive relationships by going above and beyond with customer service ensuring that all questions cancellations and confirmations are handled appropriately.
• Meet daily qualitative and quantitative targets for yourself and your team and achieve all objectives for service productivity and quality.
• Mentoring all orders during your shift time from end to end
• Solving all customers complains in all different channels.
• Serving and handling all customers complains meaning (drivers restaurants representatives and the consumer)

If you are a selfmotivated individual with a passion for operational excellence we would love to hear from you. Join our team at Jahez and contribute to our mission of revolutionizing the food delivery industry.

Requirements:

• Ability to multitask and manage time effectively.
• Ability to work under pressure in a fastpaced environment.
• Ability to work in different shifts is a must.
• Ability to work in holidays is a must.
• Strong activelistening and verbalcommunication skills
• Proficiency in problemsolving
• Expertise in conflict resolution
• Empathy and patience when dealing with customer inquiries or complaints.
• Proficiency in basic computer applications and the ability to navigate CRM systems or call center software.