Head of Talent Management - Wolfestone Group LLC

Title: Head of Talent Management

Department: Vendor Management

Reports to: Head of Operations/Managing Director

Department: Operations

Contract type: Selfemployed permanent fully remote working

Working hours: MonFri 9am5pm UK time

Benefits: 28 paid days off/calendar year including public holidays (allowance is prorata in your first and last year)

Salary: EGP500000EGP576923 per year depending on experience.

Requirements: You will need your own computer and secure highspeed internet connection. You will be comfortable working fulltime from home.

Job Objective:

The Head of Talent leads the vendor management department and ensures it is supporting the sales and operations departments in the most effective way ensuring recruitment and quality evaluations are carried out efficiently and within specified timeframes. They are also responsible for the departments compliance with our ISO certifications.

Typical responsibilities will include but are not limited to:

• Vendor Management: Lead a team of vendor managers overseeing provider recruitment onboarding performance management and compliance (ISO 17100 ISO 27001 GDPR).
• Strategic Vision: Partner with other departments to develop strategies assess business needs and identify areas for development and improvement.
• Quality & Compliance: Collaborate with the Quality Manager and DPO to ensure stringent quality standards and data privacy compliance.
• Process Improvement: Continuously evaluate and optimize vendor management processes driving efficiency and effectiveness.
• Vendor Engagement: Foster positive relationships with vendors resolving issues implementing loyalty programs and building a strong network.
• Training & Development: Equip your team with the knowledge and skills to excel fostering a culture of continuous learning and improvement.
• Data & Reporting: Track progress against KPIs generate insightful reports and present findings to the management team.
• Complaints management: conducting investigations into all complaints and producing regular reports and findings to management.

Personal Profile

Essential skills

• Localisation industry experience: You will have at least 3 years experience working in a localisation agency in a vendor management role. You will ideally have a language background (e.g. a BA or MA in language/translation studies).
• Personality:You will beselfmotivatedand customer focussed you will also be a proactive problem solver with a positive attitude and strong commercial awareness.You will beflexible andable to work under pressure and to tight deadlines and enable your team to do the same.You will enjoy interacting with people from different cultures both via email and over the phone.
• Specific job skills:Youwill have excellent multitaskingorganisationnegotiationtime management andprioritising skillsandgreatattention to detail. You willbeableto confidently communicatefluently in Englishwith people at all levelsboth in writing and orally.
• Computer skills:You will have the ability to learn new IT programmes easily and quickly.You will have excellent IT literacy includingMicrosoft Office and Outlook.You must own your own computer and have a reliable internet connection.
• Research skills: You will be confident using the internet to research best sources for vendors with specific skill sets and learn more about the skills needed to perform the required services.

Desirable skills

• You will have experience of leading a small team and doing performance reviews and annual appraisals.
• You will have experience in using CAT tools such as XTM Phrase MemoQ and Trados and in project management systems such as XTRF and Plunet.
• You will have some experience of project management in a localisation company or as a freelancer for a localisation company.

Relationships and Roles:

Internal / External Cooperation

• Demonstrate ability to interact and cooperate with all company employees.
• Build trust value others communicate effectively drive execution foster innovation focus on the customer collaborate with others solve problems creatively and demonstrate high integrity.
• Maintain professional internal and external relationships that meet company core values.
• Proactively establish and maintain effective working team relationships with all support departments.

About Wolfestone Group

Wolfestone Group is a global multiawardwinning language service provider.

In 2021 we expanded into the USA by creating Wolfestone Group LLC. We are now looking to support this growth by bringing on board some experienced vendor managers.

At Wolfestone we pride ourselves on fantastic career progression opportunities and high levels of staff retention. We achieve this through continuous investment in our employees and supporting staff to succeed.

What can we offer you

We will invest in developing you to reach your full potential and offer you a challenging and rewarding career path in a growing industry.

How do I apply

Please contact the hiring manager to receive your application pack.

This is a 2stage application process:

1. Shortlisted applicants will be interviewed via Microsoft Teams by Head of Operations.

2. Successful interviewees will be required to participate in a trial work experience session lasting up to 60 mins to test organisational skills and email communication skills.

Close date for applications: 9th February 2024

It is our policy to provide equal employment opportunities for all employees regardless of race sex colour national or ethnic origin sexual orientation gender identity marital / partnership status religion age or disability.

Job Types: Fulltime Permanent

Salary: E500000.00 E576923.00 per year

Application Question(s):

• How many years experience do you have in translation and localisation industry

Experience:

• Vendor Management: 3 years (Preferred)

Language:

• English (Required)

Expected Start Date: 17/03/2024