Customer Care Specialist w native level of Italian

Do you believe technology is the key to making success and profitability accessible to every hotelier in the world And you want to be a part of a young team based in Barcelona So join in now!

Backed by some of Europes leading investors out Client is one of the fastestgrowing companies in the Hospitech world. Over 4000 properties all over the globe are using their solutions daily to develop their business and were looking forward to helping 10000 by the end of 2022.

Tasks

• Have a direct impact on our customer satisfaction product adoption and customer lifetime value
• Educate clients how to use the software and help them become product experts themselves
• Build robust relationships with customers to limit the churn rate
• Provide customers with any extra advice requested always looking to go the extra mile!
• Be part of an amazing team of people working closely with your team leader and delivering the best service possible to hoteliers and property owners

Requirements

• You have outstanding communication skills both spoken and written in Italian and English
• You have at least some previous experience in a customerfacing role handling direct communications via chat phone and email
• You have strong customer orientation and the ability to adapt to each client to provide a personalized experience
• Empathy is one of your strongest skills you are able to put yourself in the customers shoes and actively handle their requests
• Excellent organization and coordination skills you are a natural problem solver and are not afraid to think outside the box for solutions

Benefits

• Competitive Salary
• Permanent Contract
• One of the fastestgrowing SaaS startups in Barcelona
• Young and international environment (15 nationalities)
• Employee Stock Options
• Alan private health insurance
• Positive impact on the world:

Step 1: Interview with one of our Recruiters to get to know you better

Step 2: Interview with HR

Step 3: Interview with Hiring Manager