Theme Park Dining Customer Service Specialist - Work From Home

We are a global leader in family travel and leisure experiences. We create magical moments and unforgettable memories for millions of guests each year. Dive into a world of enchantment and bring joy and smiles to families and friends. Were on the lookout for a Theme Park Dining Customer Service Specialist to provide stellar remote customer service and make dining experiences seamless and magical.

• Provide personalized assistance and support to Spanishspeaking guests during their cruise experience
  
• Handle inquiries bookings and reservations with accuracy and efficiency utilizing Spanish language skills
  
• Address guest concerns and resolve issues promptly and professionally
  
• Collaborate with other departments to ensure seamless operations and guest satisfaction
  
• Uphold the Mediterranean Cruise Line standards of excellence in hospitality and service delivery
  
  

Requirements

• Strong probing and investigating skills.
  
• Attention to detail for accurate case management
  
• Fluency in Spanish and English both verbal and written
  
• Previous experience in customer service
• Passion for customer service and delivering empathetic responses.
  
• Selfstarter with the ability to work independently
  
• Act as a brand ambassador embodying the Home Improvement brand.
  
• Ensure the security of customers information and wellbeing.
  
• Pass a background check and drug screening.
  
• Commit to 1525 hours per week (some clients may have weekend requirements).
  
• Ensure a quiet distractionfree work environment.
  
• Meet the minimum computer specifications required by the client (laptop or desktop).
  
• Possess a USB headset with a microphone (required for certification training).
• Have a hardwired broadband internet service (DSL Cable or Fiber Optic connection).
  
• Must be able to p purchase a call center noisecanceling headset connecting to your computer via USB.
  

Benefits

• Zero Commute : Forget about traffic jams and fuel expenses. Welcome to a job that comes to you.






• Home Office Perks : Work in comfort. Say goodbye to dress codes and hello to productivity in your personal space.
• Flexible Scheduling : Manage your work hours to fit your life not the other way around
  
• Competitive Compensation : Enjoy attractive earnings while making a tangible impact.
  
• Professional Development : Grow your skills in a dynamic everevolving industry.
  
• Supportive Culture : Be part of a team thats committed to excellence and supportive of your professional journey.
  
• Health and Wellness : We offer comprehensive health insurance plans including dental vision and life insurance through Stride Health.
  

Ready to join our magical team Embark on this magical journey with us and turn your job into a fairytale.