Operations Customer Service Team Leader

Who are WebBeds

WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels transfers tours activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.

Our Products range from a Retail Online platform Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking.

WebBeds is a subsidiary of Webjet Limited (ASX: WEB) an ASX 200 listed company operating a global digital travel business.

About UHI

UHI is the leading provider of inbound tourism services in Saudi Arabia specializing in the simplification of the Umrah journey and the booking process for travellers. We offer a comprehensive range of services including visa assistance hotel reservations meet and greet services transportation and sightseeing tours.

Our extensive partnerships with top hotels in the Kingdom of Saudi Arabia along with our global distribution network allow us to offer the best deals and packages for travellers visiting the country. In addition to religious travel we also offer a wide range of leisure and tourism options for our customers to enjoy before or after their spiritual visit.

We are committed to promoting Saudi Arabia as a premier destination for tourism and are aligned with the Kingdoms vision to welcome 30 million tourists by 2030. As part of the WebBeds group we have over 40 years of experience in the B2B travel industry and the financial support of the Webjet group with a global annual turnover in excess of AUD 3.5 billion. Our team of over 1800 travel professionals provides an unrivalled level of service to more than 20000 travel companies worldwide.

Find out more about the UHI business at

What makes us stand out

• We are a wholesale global travel organisation
• We have 1500 people speaking 50 languages in 120 cites across 50 countries
• We partner with over 430000 properties in more than 15000 destinations
• We work with more than 44000 travel companies in 139 source markets
• We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking

What will you do on your journey with UHI

Join UHI on a journey to revolutionize the travel industry! UHI is a leading B2B travel company in Saudi Arabia providing hotels transportation and packages. Our cuttingedge online platform enables easy access to more than 1000 hotels in Saudi Arabia and 300000 Hotels worldwide with the capability to create tailored packages for groups events MICE and itineraries.

Our mission is to be the leading Saudi product solutions provider for B2B clients and suppliers in Saudi Arabia. We are committed to providing innovative solutions that create value for our customers. We strive to stay at the forefront of the industry using the latest tools and techniques to build a platform and product portfolio that meets the needs of our supply partners and customers.

Our teams consist of talented individuals from across the business including Product Managers Account Managers Software Engineers Marketing Managers and support staff. We are committed to fostering a strong team culture that encourages creativity collaboration and innovation. We are looking for individuals who share our passion for delivering exceptional value to our customers and who are excited to join us on our journey to reshape the travel industry in Saudi Arabia.

How you will make an impact

Ensure efficient daytoday list of bookings reconfirmation. Implement processes to ensure excellent efficiency with high level in reconfirmation task and develop the team to go to the extra miles to achieve the highest number of reconfirmed bookings.

Key Responsibilities:

• Main duty is to ensure the staff members performing their tasks in unison and respect each other.
• Reporting the daily working list and total number of achieved bookings target to be visualized on the teams progress in meetings or through regular email contact or reports to his supervisor / director.
• Arrange a team meeting with the team to discuss any issues and resolutions to avoid any negative tension.
• Attend a weekly meeting with department leaders seniors and supervisors in Operations & Reservations alongside the director to collectively review ongoing work and collaborate on revising the implementation plan to ensure exceptional service delivery to clients.
• Inspire and motivate team to achieve goals.
• Motivates and aligns teams toward business goals fostering individual growth by recognizing strengths and addressing areas for improvement through targeted training.
• Demonstrate effective communication and influence skills by fostering positive customer interactions conveying information efficiently and building team trust through adept interpersonal communication.
• Support and investigate resolution of critical issues escalating when necessary and removing barriers to progress; adept at making swift and intelligent decisions under pressure.
• Fosters a creative and innovative departmental environment embracing new ideas and actively seeking novel approaches to enhance outcomes.
• Ensure team collaboration by being knowledgeable empowered and proactive in problemsolving taking personal accountability for efficient and effective task accomplishment.
• Inspire and lead by example taking full responsibility for welcoming training motivating and disciplining employees to encourage the team.

The skills we would love to see in your suitcase!

• A bachelors degree holder.
• Must have a minimum of 3 years experience in same field or previous experience in tourism field.
• Fluency in the English language is a must multilingualism is preferable.
• Must have Solid written and verbal communications skills.
• Good knowledge of MS Office applications.
• Expert knowledge of performance metrics.
• Have a good experience in Quality Focus and documentation skills for professional emails writing and to be short into details.
• Proficient in identifying and addressing team equipment requirements demonstrating empathy and support for colleagues and ensuring comprehensive training for new members to excel in their roles.
• Ability to work a flexible schedule including nontraditional shifts/hours such as afternoons weekends and holidays.

Why Join UHI

UHI is part of the WebBeds Group; The worlds fastestgrowing and secondlargest business to business (B2B) accommodation provider to the travel industry.

UHI is the leading provider of inbound tourism services in Saudi Arabia specializing in the simplification of the Umrah journey and the booking process for travellers. We offer a comprehensive range of services including visa assistance hotel reservations meet and greet services transportation and sightseeing tours.

Our extensive partnerships with top hotels in the Kingdom of Saudi Arabia along with our global distribution network allow us to offer the best deals and packages for travellers visiting the country. In addition to religious travel we also offer a wide range of leisure and tourism options for our customers to enjoy before or after their spiritual visit.

We are committed to promoting Saudi Arabia as a premier destination for tourism and are aligned with the Kingdoms vision to welcome 30 million tourists by 2030. As part of the WebBeds group we have over 40 years of experience in the B2B travel industry and the financial support of the Webjet group with a global annual turnover in excess of AUD 3.5 billion. Our team of over 1800 travel professionals provides an unrivalled level of service to more than 20000 travel companies worldwide.

Find out more about the UHI business at