Technical Writer III

Shift: Monday to Friday (8:00 AM to 5:00 PM)

Job Description:

Overview of Role

• Provides subject matter expertise for the design development and maintenance of the standard operating procedures developed as a part of an OIT CFO knowledge management initiative; develops and delivers standard operating procedure documents job aids and process flows that impact OIT CFO staff; creates clear concise and comprehensive documentation from source materials of a technical and financial nature; ensures that all documents meet accessibility standards and delivers exceptional customer service ensuring changes are understood and implemented successfully.

Job Responsibilities:

• Collaborate with Business Process Coordinators to document existing processes within the CFO team ensuring adherence to accessibility standards
• Display expert customer service and consultation skills when working with internal OIT staff management and leadership.

Process Development and Documentation

• Assist in the design development and maintenance of process flow diagrams.
• Create detailed standard operating procedure instructions to assist stakeholders in the performance of complex tasks as a part of delivering IT services.
• Edit and enhance source documentation of a technical nature to ensure derived artifacts are clear concise comprehensive and userfriendly.
• Assist with presentation preparation including adapting process documentation into slide content.
• Follow the OIT Style Guide which establishes a set of brand and writing standards for OIT employees and contractors. This guide includes information about OIT and state branding terminology common grammar errors and more to help us all communicate consistently and effectively with our agency customers the general public or within OIT.

Communications Assistance:

• Develop documentation that translates source materials of a technical nature into userfriendly language without compromising the accuracy and completeness of the translated source materials.
• Ensure all documentation is aligned with the accessibility standards and OIT communication practices.
• Ensure consistency in terminology across all documentation and communications.

Work Experience:

Required

• 3 years of experience with technical writing documenting processes and improvement initiatives
• Knowledge of accessibility standards
• Knowledge of accounting principles
• Ability to work within a team environment

Preferred

• Training or certification in Lean Six Sigma ITSM or comparable
• Experience and familiarity with IT service management best practices
• Expertise in analysis and documentation

Functional/Technical Knowledge & Skills:

• Expertise in the application of style guidelines and practices including accessibility
• Expert knowledge of common business applications such as Google suite of applications Microsoft Office Visio or Draw IO and Adobe Acrobat
• Working knowledge of concepts and artifacts that facilitate the development of process documentation and achieve organizational change management objectives.
• Strong research skills using the Internet and other tools.
• Strong verbal communication skills.