ServiceNow Administrator

Tap into Your Global Potential: Join our Client in this International Position!

As you join a global network youll collaborate seamlessly with international teams broadening your horizons in ways unimaginable. What sets this role apart is its unique ability to offer an international experience while allowing you to relish the comforts of your local surroundings a rare gem in todays corporate landscape. Immerse yourself in the exhilarating realm of a truly international role where each day brings forth fresh challenges and boundless opportunities all while being an integral part of a worldclass team.

As an IT ServiceNow Administrator you will be tasked with analyzing designing developing and maintaining ServiceNow CMDB (Configuration Management Database) and service management ITIL (Information Technology Infrastructure Library) processes. Your role will require a deep understanding of CMDB and Asset Management Services encompassing knowledge of business services and configuration item relationships

Technical Skills and Experience

• 3 years of experience as a ServiceNow Administrator.
  
• Experience with ServiceNow San Diego version or later.
  
• Strong understanding of ITIL service management best practices.
  
• Solid knowledge of CMDB and Asset Management principles.
  

• Proven ability to manage sprints releases and update sets.
  
• Experience with scripting languages (JavaScript Jelly UI scripting) preferred.
  
• Excellent analytical and problemsolving skills.
  
• Strong communication and collaboration skills.
  
• Ability to work independently and as part of a team.
  
• Excellent verbal and written communication skills including the ability to listen and communicate well with clients.
  
• Ability to develop rapport with internal technical staff and leadership excellent interpersonal skills.
  
• Selfstarter selfmotivated with the ability to work with minimal supervision.
  
• Excellent time management planning and organizational skills.
  
• Creativity and ability to think outsidethebox while defining sound and practical solution.
  

Certifications

• ServiceNow Certified System Administrator (CSA)
  
• Additional ServiceNow certifications a plus
  

Responsibilities

• Analyze design develop and maintain ServiceNow CMDB and service management ITIL processes.
  
• Demonstrate knowledge of CMDB and Asset Management Services including business services and configuration item relationships.
  
• Manage sprint releases and code migrations (managing update sets) in ServiceNow.
  
• Establish Change Advisory Boards and identify standard change management processes.
  
• Develop and enhance ITIL processes to optimize service delivery.
  
• Establish platform governance to manage technical demand and ensure platform integrity.
  

Day to Day Activities

• Assist with client account creation
  
• Configure RBAC for users
  
• Create and manage user accounts
  
• Administer contracts between OpenAir and ServiceNow
  
• Update knowledge base articles
  
• Create and modify reports and dashboards
  
• Handle service requests and improvement requests
  
• Collaborate with Client Success Managers on reports
  

• HMO coverage upon hire
  
• Competitive Package
  
• Permanent WFH setup
  
• Direct exposure to international clients
  
• Standard government and Emapta benefits
  
• Total of 20 leaves to be used on your discretion
  
• Wellequipped modern and accessible offices
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Up skilling: Emapta Academy
  

Our client is a leading fullservice digital transformation consulting firm renowned for its dedication to helping clients navigate their unique digital journeys. With a commitment to solving complex challenges and delivering integrated solutions that bridge people processes and technology our client consistently achieves defined business outcomes that set them apart.

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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