Customer Support Associate

This is a remote position.

We are a headhunter agency matching top talent in The Philippines with fastgrowing US and global companies. We are hiring an ambitious and talented Customer Support Associate to join a Nimble company. Our client is a property management business in California United States with properties across California Texas and Washington.

Working hours: Monday to Friday 8am to 4pm PST

Holidays: Paid US holidays

Salary range: $1000 $1200 per month

Responsibilities

• Respond to customer inquiries and provide accurate information about our products and services.
  
• Assist customers through email live chat and phone to resolve issues and answer questions.
  
• Maintain a high level of professionalism and empathy when interacting with customers.
  
• Ensure timely and accurate resolution of customer concerns striving for firstcontact resolution whenever possible.
  
• Collaborate with other team members and departments to escalate and resolve complex issues.
  
• Keep accurate records of customer interactions transactions and complaints.
  
• Provide product and service information to customers and promote upsell opportunities when applicable.
  
• Stay uptodate with product knowledge to effectively and efficiently address customer inquiries.
  
• Follow company policies and procedures while providing exceptional customer service.
  
• Participate in training sessions to continually improve skills and stay informed about company updates.
  

Requirements

• Professional fluency in English with excellent written speaking and reading skills
  
• Undergraduate degree preferably in Business Administration or Marketing
  
• At least 2 years of experience in customer service and customer support
  
• Can work in a demanding pastfaced environment and can multitask effectively
  
• Detailoriented individual with excellent organizational skills
  
• Familiar with customer support software including Zendesk Salesforce and Intercom
  
• Familiar with payment processing tools including Stripe and order fulfillment software
  

Benefits

• Work from home
  
• Competitive salary
  
• Fast hiring