UC Engineer

Job Description:

Proficiency across the Webex suite of products

Cisco Certification CCNP Collaboration

Intermediate level IP networking knowledge

Strong understanding of hybrid Webex/UCC environments including O365 on cloud

Write Standard Operating Procedures and Knowledge Articles as needed for support staff

Be able to troubleshoot Cisco UC system including

o Webex Control Hub

o Cisco Directory Connector

o Proficient with use of tools including Wbx Tracer Wireshark and Fiddler

o Monitoring Webex components health

o parsing through system logs to troubleshoot issues

Knowledgeable with Quality of Service as applicable to UCC

Security concepts knowledge

o Be able to act on certificate expirations CSR generation etc.

Enhancement abilities

o Scripting

o REST/XML API familiarity

o Ability to implement BOTs