BA D365 Finance and Operations

Roles and Responsibilities:

Accountable for MS Dynamics 365 for Operations ongoing support and enhancements business requirements definition end user access and configuration.

Ensure quality and timely delivery of support to end users by documenting application support procedures for Tier 1 and 2 support groups.

Participate in all phases of the Solution Delivery Life Cycle including planning requirements definition solution design test execution and implementation of business applications.

Work with Program Director and Service Delivery Managers to analyze and validate the business needs of project stakeholders.

Complete applicable projectrelated documentation including BRS application test plans test cases and scripts as well as enduser and system admin guides.

Manage small to mediumsized solutions including minor enhancements reports development and operational support of MS Dynamics 365 for finance and operations.

Work closely with the Applications Support Service Delivery and other Application Management teams to ensure business systems and system implementations are supported appropriately.

Participate in Project Intake Phase to help develop appropriate time and cost estimates for discovery and highlevel requirements definition.

Contribute to the technology roadmap for selected business applications and systems.

Criteria:

• Bachelors degree preference: Finance or Information Technology degree
• Strong understanding of Global Corporate Finance and largescale Finance ERP
• Understand financial reporting and various financial process.
• Advanced Microsoft Excel skills
• 35 years Finance operations experience with strong interest in Technology
• Experience in Solution Development Life Cycle including design (creating functional/technical specifications) test scripts and other system administration and support documentation.
• Knowledge of accounting guidelines and principles.
• Experience in gathering and analyzing business requirements; ability to read and write user documentation as well as strategic technology documents; ability to understand and interpret business processes workflows and systems to identify solutions or opportunities for application improvements (e.g. utilizing application functionality or improving application system performance); ability to leverage application/technology functionality to resolve complex business issues. This will include using outofthebox functionality as well as customdeveloped functions from previous implementations.
• Breadth of experience in use and applicability of subledger and related systems to meet business financial needs.
• Experience working in a tiered service delivery framework (e.g. Tier 1 Tier 2 and nTier support levels) environment.
• Experience working in a multiclient environment.
• Ability to assimilate analyze and facilitate information sharing.
• Ability to facilitate meetings such as design/requirement gathering session or training sessions.
• Ability to work with multiple vendors consultants and external parties as part of the ongoing application support and development.
• Excellent written and oral communication skills.
• Ability to communicate/collaborate effectively with clients management and project teams.
• Excellent interpersonal skills.
• Excellent organizational planning and time management skills.
• Excellent analytical problemsolving capability and ability to translate analytical findings into actionable recommendations/processes.
• Ability to effectively manage multiple priorities simultaneously.
• Ability to work with a moderate level of supervision.
• Ability to work in a fastpaced environment with conflicting deadlines and changing priorities.
• Results driven and deadline oriented.