Senior Business Analyst - CRM - Contract

Contract Details

• Title: Senior Business Analyst
  
• Location: Vienna Austria (willingness to travel in a quarter or half a year in CEE region e.g Bucharest Bratislava)
  
• Setting: Hybrid: 2 days office 3 HO/week
  
• Contract Duration: until 31/12/2024 (with an optional extension)
  
• Start: ASAP
  
• Type: Contract full time
  
• Working hours: CET
  

Responsibilities

• Plan full CRM rollout to all branches in the companys Slovakian bank including support of training preparation and execution.
  
• Track and improve adoption in the companys Romanian Bank after full branch rollout.
  
• Manage adoption improvements update business rollout strategy plan (incl. gamification video manuals active cooperation with ambassadors...).
  
• Prepare business rollout plan for Call centers in both countries.
  
• Support of definition of product metrics in Network Banks.
  
• Support Network Banks to enable metrics tracking.
  
• Help identify product improvements in order to improve business benefits.
  
• Help with managing product backlog for defined business area.
  
• Challenge Network Banks in order to reach goal of 80% common functionalities.
  
• Propose simplified solutions for business problem solving.
  

Requirements

Must haves

• CRM knowledge preferably in Salesforce
  
• Previous participation in implementation projects
  
• Retail banking experience especially in human assisted channels
  
• Project / Product management experience
  
• Business process transformation project experience
  
• Fluent English
  

Nice to have:

• German or another CEE language is appreciated