Australian Voice Process

Overview:

Key Responsibilities:

• Handle inbound and outbound calls in Australian English
• Provide excellent customer service to resolve customer issues
• Accurately record and document customer interactions
• Follow communication scripts and guidelines
• Identify and escalate priority issues
• Meet and exceed defined performance goals
• Collaborate with team members and other departments
• Stay updated on product knowledge and company policies
• Adhere to compliance and quality standards
• Manage and resolve customer complaints
• Utilize CRM systems effectively
• Participate in training and development sessions
• Contribute to improving customer support processes
• Adapt to changing business needs and requirements
• Provide feedback and suggestions for process improvements

Required Qualifications:

• Fluency in Australian English
• Prior experience in a customer service role
• Excellent verbal and written communication skills
• Ability to manage high call volumes
• Strong problemsolving abilities
• Ability to multitask and prioritize
• Proficient in using CRM software
• Ability to work in a fastpaced environment
• High school diploma or equivalent
• Strong attention to detail
• Positive and patient demeanor
• Ability to work in shifts
• Ability to maintain a professional and courteous manner
• Strong teamwork and collaboration skills
• Commitment to continuous learning and improvement

communication,customer service,problem solving,multitasking