Cath Lab FSE 67591

• Serves as primary onsite support engineer for all customers within assigned territory for contract warranty and billable service calls; provides backup onsite support in other territories as necessary
• Communicates with Service Support team to receive and provide detailed followup information regarding new service calls followsup on open calls and brings issues to closure
• Ensures company values are upheld in all customer communications and the highest level of customer service is provided in all interactions; represents us in a professional and positive manor
• Uses critical thinking to resolve issues within defined procedures and practices to identify appropriate action to repair equipment rapidly and accurately
• Consults by phone Teams and email with Regional Service Director Area Service Manager and technical staff to communicate information regarding system troubleshooting diagnosing the problem and determining best practice to resolve issue; effectively communicates system status and time of escalation per our Escalation Procedure
• Travels to customer sites to diagnose and repair system failures provides routine Preventive Maintenance (PM) services and other duties as required by contract or leadership direction.
• Resolves system and component issues by reloading software and replacing hardware to resolve equipment issues and maximize equipment performance to OEM (Original Equipment Manufacturers) specifications
• Generates system sales leads and communicates those leads back to sales team
• Trains and disseminates knowledge to the rest of the organization regarding equipment
• Participates in the oncall rotation schedule for afterhours technical support calls
• Complies with policies guidelines and regulatory requirements per ISO 13485:2016 standards and the Company s Quality Management System
• Accepts the FSE role supersedes other designations and includes travel by all modes and collaboratively follows the chain of command
• Demonstrates success and a passion for servicing and learning new technologies which generally incudes training opportunities in our supported modalities and system models
• Identifies improvement opportunities to processes and offers applications and solutions to promote optimal efficiency
• Works professionally respectfully and efficiently with all levels within the organization
• Adheres to all company employment policies and safe practices
• Performs other duties as assigned

• Associate degree in biomedical electrical/electronics or computer engineering technology; military training; or equivalent combination of education and experience
• 2 to 4 years of medical diagnostic imaging troubleshooting and repair experience required; 13 additional years of diagnostic imaging field service repair experience preferred
• Above average troubleshooting knowledge of any combination multiOEM/multimodality(Cath/Angio CV systems preferred)

• Work remotely from homebased location
• Travel to customer site will include 5075 percent of work
• Must be ready willing and able to travel by all modes of transportation and have a valid driver s license passport and Motor Vehicle Record meeting company requirements and guidelines
• Driving record that is insurable

• Flexible schedule
• Salaried position with competitive compensation commensurate with experience
• Companysponsored benefits including medical dental life disability and 401k
• Paid time off and companypaid holidays
• Company vehicle and gas card
• Company phone benefit

field service,customer,troubleshooting