Greeter Bilingual

***Must be bilingual (English/Spanish)*****

Job Description:
** Meets/greets customers and assists customers with the application process (online and paper) and navigating through the selfservice lobby.
** Ensures lobby equipment (example: copier phone and fax) and forms are operationally available to customers throughout the day.
** Answers general inquiry questions related to program requirements application processing case status and benefit information.
** Logs customer into computerbased system for data collection and customer service resolution; follows established procedures to escalate complex customer inquiries to ensure resolution.
** Educates customers on community partners and the benefit/features of my ACCESS Account including account setup password resets.
** Assists customers with referrals to other agencies and community resources.
** Monitors lobby traffic flow and notifies supervisor of any issues.
** Completes client registration clearances (CRAD) as needed.
** Requests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures.
** Ensures electronic case records are documented thoroughly and properly as required by Department procedures.
** Processes incoming and out going mail and scanning documents into the appropriate electronic file.
** Performs special work assignments and other related work/duties as required or assigned.
** Maintains and develops professional knowledge and skills by participating in supervisory performance conferences staff meetings mandatory training and workshops as assigned or required.

Skills/Knowledge: