Customer Success Associate

• Should have strong organizational and presentation skills.
• Adept and conscious of the required soft skills to build and manage relationships
• Tendency for Relationship Building
• Strong analytical ability
• Excellent in MS Office and usage of analytics and data platforms
• Strong ability to understand Product and demonstrate that knowledge to the user
• High Customer emphasis and commitment
• High quality process design and implementation
• Strong knowledge of the SMB segment and SaaS business
• To be able to connect with the customer over both their success and frustrations to develop a longterm bond.
• Focus on adding value and reduce attrition oversee the onboarding process to help improve retention and usage. Ensure there is consistent usage of the product.
• Bridge the Gap between Sales and Customer Support To be both salespeople and support professionals. Be a relationship manager that expands customer accounts increases retention
• solves issues and drives customer satisfaction.

customer loyalty management,customer communication,customer satisfaction,analytics,customer loyalty