Support Engineer within the Media Processing and DeliveryMPD Support

Support Engineer within the Media Processing and Delivery

Brazil or Portuga

Contract Role.


Key words: MPEG OTT and DVB systems control tools such as Git (GitLab GitHub) Azure DevOps (ADO) Linux

Note : The role below is fully remote but the person MUST be in Brazil or Portugal. There are 2 openings for it.



JOB DETAILS

Support Engineer Job Role

Business Summary

MediaKind is a global supplier of advanced video technology servicing producers broadcasters and distributors. Whether its live or ondemand continuous streaming or eventbased we provide worldclass encoding performance a robust packaging feature set and TV platforms that have been used by more subscribers than any other TV service on Earth.

Job Description

This position is for a Support Engineer within the Media Processing and Delivery (MP&D) Support team which is comprised of a highly skilled team of Support Engineers. As a Support Engineer you will be responsible for the analysis diagnosis development modification installation testing support and maintenance of TVfocused OnPrem or cloudbased solutions. Required for the continual support automation evolution integration and optimization of our customers solutions.

You will be part of a team of talented engineers enjoying a varied role and having the capacity to be a significant contributor to a highly dedicated and focused team building and supporting the evolution of our solutions. Engineers are expected to be able to understand highlevel designs implement support and scale our solutions to our current and growing TV D2C customer base. The MP&D Support team is a team that values respect professionalism creativity and perseverance (among other things).

Works collaboratively with both Operations and Product Development Unit (PDU) software engineers to deploy and operate systems across multiple platforms securely and accurately.

Responsibilities

• Assisting Operations Services and PDU teams with day2day activities
• Integration and test support based on customer requirements in a variety of OnPrem and/or Cloudbased systems
• Modifies installs and prepares technical documentation for system software applications
• Take ownership of the customer communication on assigned Incidents.
• Analyze problems and identify suitable solutions to these problems whilst adhering to customer SLA KPIs
• Report on faults and failures including recommendations on remedial steps and improvements for feedback to the development and production functions; Including a full Root cause Analysis where required
• Working with 3PP equipment/software vendors for resolution of customer issues.
• Monitors systems capacity and performance plans and executes disaster recovery procedures and provides this to Tier 1 (Service desk) Tier 2 & 3 technical support where applicable
• Deploying and upgrading customer systems based on existing procedures
• Expanding correcting and improving procedures as required
• Understand create and update Grafana dashboards for improved monitoring
• Perform Eventbased System monitoring and debugging that may be out of normal working hours
• Investigate customers environments and preemptively detected issues and determine which team is responsible to action
• Where required to provide product and system level training to internal and external customers
• Participate in the On Call rota

Additional experience should include:

• Good knowledge of MPEG OTT and DVB systems and associated faultfinding tools
• Competent networking skills and the use of TVbased streaming protocols including SRT
• Source code control tools such as Git (GitLab GitHub etc)
• Monitoring alerting and incident response tools i.e. Prometheus
• Strong Linux and some Windows Server operating system knowledge
• Utilizing open communication platforms such as Slack and/or Microsoft Teams
• Familiar with Azure DevOps (ADO) software
• Able to work remotely and independently where required