Field Service Technician II

YOU CAN EXPECT TO:

• Service electromechanical equipment like ATMs and selfcheckout systems within an assigned territorywith the goal of keeping our customers completely assured and satisfied.
• Oversee hardware maintenance installation network management multivendor maintenance and software support.
• Unleash your manual skills on products like peripherals large system printers plotters enterprise level servers communications equipment networks and item processing sorters. Were talking Ethernet TokenRing StarLAN NetBIOS X.25the whole gamut.
• Build great working relationships among colleagues and customers based on our customer Service Level Agreements (SLAs). When issues come up your job is to respond them by either handling them or by pulling in the proper associate team member or territory manager who can.
• Perform maintenance repair and system overhauls as a matter of routine (like modular swaps and unit replacements). Youll surely always be on the lookout for preventative measures you can take to correct any and all technical problems before they happen.
• Capture customer information so that we can complete any invoicing as well as stay in contact to ensure were providing the best possible service.

PEOPLE DESCRIBE YOU AS:

• A fantastic communicator who does everything in your power to meet customers needssomeone who follows up to make sure you did the work right.
• A stickler for recordkeeping. Which comes in handy when youre asked to log all customer calls and activity plus track all expenses incurred in the delivery of services (like phone calls or driving).
• Someone looking to tackle an intense but rewarding role. You like responsibility and are outstanding at managing everything from network faults and traffic to configuration security and remote system access.

YOU HAVE:

• High School diploma or equivalent (though an Associates Degree is preferred).
• Up to three years of related experience (but more than that is always a plus).
• A Certification PC skills basic electronic skills and some specific hardware and operating system familiarity.
• Knowledge of systems architecture database management systems and network and systems management systems.
• Amazing flexibility and a positive attitude. No. Matter. What. (Were talking nights weekends overtime flex shifts and being on call to keep our customers happy.)
• A strong back. This position must require prolonged travel rotating shifts carrying and lifting tools and parts weighting up to 50 lbs. and bending squatting walking standing and/or sitting for prolonged periods of time.

P.S.:

• A CE II may be dispatched daily on a callbycall basis. Also this position conducts work at customer site(s) and NCR offices.

What are the 34 nonnegotiable requirements of this position

• Local residence and living within the assigned service area
• Valid drivers license; Permanent resident or Citizen of Canada
• Willingness and ability to pass a comprehensive background check including credit check criminal driving record and drug screen if applicable.
• High school diploma or GED

What are the nicetohave skills

• A fantastic communicator who does everything in your power to meet customers needssomeone who follows up to make sure you did the work right.
• A stickler for recordkeeping. Which comes in handy when youre asked to log all customer calls and activity plus track all expenses incurred in the delivery of services (like phone calls or driving).
• Someone looking to tackle an intense but rewarding role.
• You like responsibility and are outstanding at managing everything and are motivated selfstarter who can be depended upon to work efficiently and with little supervision.