Jira Admin

Job Title Jira Admin

Location Vancouver BC Remote Canada

Duration 1year

Required Skills:
5 yrs experience

Jira upgradation/ backend is must

Setting up the Jira in the linux system

Troubleshooting and fixing the Jira application

Strong Jira Administration
Linux Administration System Patching & management
SQL
Groovy Scripting knowledge for Jira customizations
Platform & Application Monitoring tools
REST API
Jira Integration with other tools
Jira Migrations
Jira Plugins

Responsibilities:

Support Administration Management and Migration using Atlassian Tools JIRA and Jira Align own manual setup/config and addressing user queries and related aspects.
Support in manual/automation verification of the setup/config of all the deliverables relating to Jira & Jira Align.
Create and Manage templates projects user onboarding and related queries from users.
Support/Own/enable business units in transforming their development process to IT JIRA by understanding their process develop Solutioning in JIRA pilot in test environment and implement in production.
Development of custom scripts to support required customizations requested by Intel Jira & Jira Align users supporting deliverables.
Perform appropriate testing to validate the scalability/performance of JIRA Instance.
Handle & resolve L3 engineering level incidents service requests and problem tickets.
Support in migration from other tools to Atlassian Tools like Jira Align. Own some of the manual setup/config related aspects in support of the overall migration and consolidation of Jira instances.
Support Jira integration with other tools like Git Teams email 1source etc.
Support explore and implement multiple Jira Plugins like Zephyr BigPicture eazyBI Git Integration Structure etc.
Support multiple onpremises and cloud instances of production & Preproduction.
Generate reports related to usage of tools and applications.
Support & own archival of data as per the archival strategy and performance tuning.
Support Own and participate in application upgrades.
Support Partner Identify and develop solutions to improve monitoring performance and usability.
Improve user experience via ticket analysis improving Chatbot Knowledge articles Wiki and end user training.
Work with Application Vendor to resolve issues follow through and find new solutions to tasks at hand.
Strong communication skills to understand the problem clarify the user ask and communicate the delivered solutions.
Ensure quality in every deliverable.

Thanks & Regards

James Smith

Team Lead

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