Inside Account Manager

Position Summary:

Contacts current and potential customers by phone and email with the intention of growing prospects and sales.

Key Competencies

Building Collaborative Relationships
Innovation / Creativity
Adaptability
Developing Self & Others
Being proactive


Principal Accountabilities & Deliverables

Receives and writes orders from customers over the phone providing pricing product and delivery information.
Identifies product opportunities on purchase orders received and recommends items for incremental sales and increased PO $s.
Identifies areas of opportunity within our customer base and recommends products for placement with specific accounts.
Works and collaborates with our Account Managers to develop & maintain positive relationships with our customer base.
Cold Calls assigned accounts to generate new business.
Builds Maintains & Develops relationships with assigned accounts to increase sales and product placement.
Assists customers with problems & helps determine solutions to remedy the issue.
Communicates order information and status to appropriate Account Managers for their customers.
Maintain ongoing product knowledge and become a product expert with our specific lines.
Services customers at the walkin counter who may need information or product.
Fields phone and inperson inquiries providing pricing/quotes from established price books/lists and product information.
Coordinates orders with yard personnel
Participates in physical inventory counts.
Perform other workrelated duties as assigned by your supervisor and be flexible and adaptable to changes that will occur during employment.
Maintains CRM


Knowledge Skills & Abilities Education / Experience and Skills


Minimum of a 4year degree from an accredited academic institution and/or commensurate industry experience with 4 years
Ability to model Capital values.
Ability to multitask and have multiple projects going simultaneously while maintaining high quality results.
Ability to inspire motivate and engage in the commitment of customers and team members.
A strong sense of urgency for goal achievement
Ability to be a leader within our organization.
Ability to be coachable and achieve success within a team environment.
Ability to be collaborative and provide innovative solutions.
Knowledge of the industry Capital and the products and services provided.
Ability to drive and be accountable for results in a fastpaced environment.
Demonstrated proficiency in MS Office products (Word Excel and PowerPoint)



Abilities

* Must be able to lift carry push or pull up to 50 pounds 5% or less of the workday
* Must be able stoop kneel crouch or crawl 5% or less of the workday
* Must be able to sit and walk or otherwise move around for prolonged periods of time throughout the workday
* Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday