Diagnostic Solution Expert - Lab Automation

We are seeking for aDiagnostic Solution Lab Automation Expert. In this exciting role you will be the Application Specialist responsible for the implementation of Lab Automation solutions within the Europe Middle East and Africa region (EMEA). Areas of work include providing workshops technical demonstrations configuration support LIS/workflow connectivity testing customer training and validation and go live support.

As a Diagnostic Solution Expert you will closely collaborate with the Project Manager Informatics Specialist Sales Service and other members of the Customer & Workflow Solutions team to execute a comprehensive project plan and ensure a smooth and efficient implementation at the customer site.

Job Responsibilities:

• Work together with the Project Manager to understand current and future customer needs and identify implementation risks if any
• Responsible for the execution of the workflow related implementation deliverables aligned with the planning agreements
• Deliver workshops to engage the product endusers and prepare them for their new way of working
• Secure unbeatable customer experience during implementation and golive
• Configure and test the Lab Automation solution and related data and workflow to the customers existing and unique laboratory/LIS setting and workflows
• Train Key users in the daily usage of the Lab Automation Solution and empower them to train users via Trainer the Trainer principle
• Provide support during validation and go live project phase
• Troubleshoot and resolve minor Lab Automation product issues escalate to the regional team if required
• Support the customer in key process improvement engagements as identified in the solution design (workflow optimization process redesign lean lab design)

About You:

• Bachelor degree in the Life Science clinical or other relevant technical area is preferred
• Will have at least 35 years within microbiology laboratory experience and knowledge in bacterial identification
  
• Basic knowledge of IT architecture and solid understanding of information/data management systems and interfaces with LIS
• You are flexible and able and willing to travel within the GSA and EMEA region at least 75% of the time
• You enjoy (and have experience in) providing training and guiding the customer
• Proficient German and English skills are a must additional languages are a benefit