Party Hostess Guest Relations Executive

• Excellent communication and interpersonal skills.
• Strong problemsolving abilities.
• Ability to work well in a team.
• Prior experience in the hospitality/ event management industry or a related field is preferred

• Customer Interaction: Interact with guests courteously addressing inquiries providing information and ensuring a positive experience.
• Problem Resolution: Handle guest concerns or complaints efficiently finding effective solutions to enhance guest satisfaction.
• Reservations and Bookings: Manage reservations process bookings and coordinate special requests ensuring accurate and timely arrangements.
• Welcoming Guests: Greet and welcome guests upon arrival creating a warm and inviting atmosphere.
• Communication Skills: Demonstrate excellent communication skills to convey information clearly and professionally both in person and through written correspondence.
• Service Coordination: Collaborate with various departments to coordinate guest services including housekeeping dining and entertainment.
• Feedback Collection: Proactively seek feedback from guests to identify areas for improvement and maintain high service standards.
• VIP Services: Provide special attention to VIP guests ensuring their unique needs and preferences are met.
• Event Coordination: Assist in planning and executing special events conferences or functions hosted by the establishment.
• Administration: Maintain accurate guest records handle billing inquiries and perform administrative tasks to support guest relations activities.

communication,entertainment,vip,event handling,guest service management,customer satisfaction,customer communication,party planning