salesforce with FSA Lead

Overview:

Key Responsibilities:

• Lead and mentor the FSA team in designing developing and implementing Salesforce solutions.
• Collaborate with stakeholders to understand business requirements and translate them into technical solutions.
• Oversee the configuration customization and integration of Salesforce modules.
• Drive continuous improvement of Salesforce FSA processes and best practices.
• Manage user access security settings and user permissions in Salesforce.
• Provide technical expertise and guidance to resolve complex Salesforce issues.
• Develop and maintain documentation related to Salesforce FSA processes and solutions.
• Participate in Agile meetings and lead sprint planning related to Salesforce FSA initiatives.
• Conduct regular performance assessments and ensure the team meets SLAs and KPIs.
• Collaborate with crossfunctional teams to align Salesforce FSA with overall CRM strategy.
• Stay updated with Salesforce releases features and best practices to enhance system capabilities.
• Enable effective communication and knowledge sharing within the FSA team.
• Contribute to the strategic roadmap for Salesforce FSA in alignment with business objectives.
• Provide leadership for the adoption and governance of Salesforce FSArelated processes.
• Manage and prioritize multiple projects and initiatives concurrently.

Required Qualifications:

• Bachelors degree in Computer Science Information Technology or a related field.
• Salesforce Certified Administrator (ADM 201) and Salesforce Certified Field Service Lightning Consultant credentials.
• Proven experience in leading FSA implementations and managing Salesforce FSA solutions.
• Strong expertise in Salesforce CRM particularly in customization and configuration of FSA.
• Demonstrated ability in leading and developing highperforming Salesforce teams.
• Experience in Agile methodologies and project management practices.
• Exceptional problemsolving and analytical skills to address complex Salesforce FSA challenges.
• Excellent communication and stakeholder management skills.
• Ability to prioritize and manage multiple tasks in a fastpaced environment.
• Indepth knowledge of Salesforce best practices and industry trends.
• Experience in overseeing integrations with external systems and tools.
• Proven track record of driving process improvements and operational efficiencies using Salesforce FSA.
• Strong leadership capabilities with a focus on team motivation and development.
• Proficiency in driving user adoption and change management initiatives within Salesforce FSA.
• Ability to provide strategic guidance and align Salesforce FSA with business goals.

salesforce,agile,apex,fsl,devops