Showroom Floor Experience Manager

• Shop Opening procedures
• Shop Cleanliness housekeeping display cleaning display arrangement
• Shop supplies sales related; nonsales related
• Shop petty expenses vouchers
• Manage Valet Services.

• Shop Supplies consumables sales related nonsales related
• Sales reports
• Accounts reports
• Attendance

• Supervise the Rotation of staff take care of reporting time and monitor that.
• Check Grooming standards and new joiner uniforms
• Conflict Management and Counselling team member in case if there is some change in behavior of the staff that is affecting another staff.
• Team building and maintain team bonding.

• Customer welcome guiding them towards right person ensuring they are well attended to
• Attending customer complains
• Ensuring their experience showcasing sales process refraction dispensing procedures payment process invoicing customer intimations delivery etc is smooth effortless
• Use client history in the system to enhance the customer s experience anticipate their demands needs and propose proactively solutions products and services.
• Seek google reviews
• Proactively approach negative reviewers and try to turn them into positive
• Respond to clients leads and enquiries promptly
• Develop rapport with customers engage them in conversations outside the sales process while they wait.

• Preferably should be well conversant in Local language Gujarati English and Hindi
• Well presentable.
• There will be no targets
• Will be assigned same store
• Should not have any medical issues as this is going to be a standing job.

counseling,customer relations,opticals,local language proficiency,presentation skills,showroom manager,conflict management,supervision,team management,floormanager,report preparation