Chat Process Mail Process WFH

Overview:

Key Responsibilities:

• Respond to customer inquiries and issues via chat and email in a timely and professional manner
• Provide accurate and complete information to customers
• Handle and resolve customer complaints
• Manage and update customer accounts
• Utilize provided resources to respond to customer inquiries
• Escalate complex issues to the appropriate channels
• Adhere to communication procedures guidelines and policies
• Ensure customer satisfaction and provide professional customer support
• Identify and escalate recurring issues to minimize customer effort
• Provide product information and support to customers
• Assist in maintaining knowledge base for customers and internal use
• Collaborate with the team to achieve customer satisfaction goals
• Adapt to changes in technology processes and policies as required
• Adhere to productivity and quality standards

Required Qualifications:

• High school diploma or equivalent
• Prior experience in customer service or a similar role is preferred
• Excellent written communication skills
• Ability to multitask and prioritize in a fastpaced environment
• Proficiency in email etiquette and handling customer inquiries via email
• Problemsolving skills to handle customer complaints and issues effectively
• Ability to work independently and as part of a team
• Good knowledge of CRM systems and live chat platforms
• Attention to detail in maintaining customer records and account information
• Ability to maintain a positive and empathetic attitude toward customers
• Flexibility to work in shifts and adhere to schedules
• Basic computer skills and familiarity with MS Office and email applications
• Strong interpersonal and customer engagement skills
• Ability to adapt to and embrace changes in customer service processes and technology

communication,customer service,multitasking,email etiquette,problem-solving