Chat Process Mail Process WFH

Overview:

Key Responsibilities:

• Respond to customer inquiries and issues through chat and email in a timely and professional manner
• Provide accurate information and assistance to customers regarding products or services
• Resolve customer complaints and escalate complex issues to the appropriate department
• Ensure all communication with customers adheres to company policies and procedures
• Maintain thorough knowledge of products services and promotions to effectively address customer needs
• Assist in updating and maintaining customer records and databases
• Collaborate with crossfunctional teams to optimize customer satisfaction and retention
• Adhere to productivity and quality standards for chat and email support
• Provide feedback to improve customer service processes and procedures
• Maintain a positive and professional attitude in all customer interactions

Required Qualifications:

• High school diploma or equivalent
• Prior experience in customer service or a related role
• Strong written communication skills
• Ability to multitask and prioritize effectively
• Proficiency in using chat and email communication tools
• Good understanding of customer relationship management (CRM) systems
• Ability to work remotely and independently with minimal supervision
• Attention to detail and accuracy in handling customer information
• Problemsolving skills to address customer concerns efficiently
• Flexibility to work in rotating shifts if required
• Ability to adapt to new technology and software platforms
• Strong work ethic and commitment to delivering excellent customer service
• Ability to maintain confidentiality and professionalism in customer interactions
• Time management skills to meet response time targets
• Willingness to participate in ongoing training and skill development

communication,customer service,communication skills