Customer Service Support - MRO

• Independently manage the customer relationship at operational level by handling all processrelated customer inquiries in an efficient manner.
• Successfully induct customers unit in shop for repair and ensure quality internal and external communication and transfer of information.
• Create cost estimates for contracted/noncontracted repairs with adherence to contracted/binding rates and services and further process customer s approval in timely and accurate manner.
• Work in and with various LHT systems and ensure wellmaintained customer information database.
• Work independently on loans sales and 1:1 exchanges.
• Ensure perfect functioning of customer interface by proactively working to resolve claims and discrepancies.
• Responsible for TAT fulfillment and supporting performance level reporting & quality management system.
• Initiate coordinate and track shipments in cooperation with LTL and resolve logistics clarification as and when they arise.
• Identify and manage revenue opportunities within his/her scope of responsibilities ensure correct cost booking and in time invoicing of all casesincluding mishandling modification and scrap.
• Participate in all customer communication meetings or conference calls involving various LHT departments.
• Any other duties as assigned.

• Bachelor s or equivalent degree in Engineering and / or Business Administration
• Working knowledge of SAP would be an added advantage
• Should have good analytical and problem solving skills
• Cost & quality conscious detail oriented and should have good business sense
• Proficient computer skills Microsoft Office Suite (Word PowerPoint Outlook and Excel)
• Sound knowledge of supply chain in aviation and MRO industry is a plus.
• Excellent spoken and written English excellent communication skills
• Ability to take decisions autonomously
• Creative and innovative thinking
• Ability to coordinate team activities and projects
• High degree of customer orientation
• Flexibility
• Ability to work under pressure
• Willingness to undergo continues training

customer support,customer service,communication,supply chain