Customer Success Intellohire

Overview:

Key Responsibilities:

• Build and maintain strong longlasting customer relationships
• Develop a trusted advisor relationship with key customer stakeholders
• Ensure the successful implementation of the companys solutions for clients
• Identify and drive opportunities for additional client engagement and upsell opportunities
• Collaborate with sales teams to ensure growth attainment and increased footprint within clients
• Advocate customer needs/issues crossdepartmentally
• Proactively manage the customer lifecycle and ensure customer retention
• Assess clarify and validate customer needs on an ongoing basis
• Prepare and deliver customer presentations and business reviews
• Track and report key account metrics
• Manage and resolve customer issues and escalations
• Collaborate with the product team to ensure customer feedback is integrated into product development
• Establish and oversee the customers adoption training and development of best practices
• Drive customer references and case studies
• Conduct regular checkin meetings and business reviews with clients

Required Qualifications:

• Bachelors degree in Business Administration Marketing or a related field
• Proven experience in customer success or account management
• Strong understanding of customer success processes and methodologies
• Excellent written and verbal communication skills
• Ability to manage multiple projects and customers simultaneously
• Experience working with CRM software (e.g. Salesforce HubSpot)
• Deep understanding of customer success KPIs and metrics
• Strong analytical and problemsolving skills
• Ability to work effectively in a fastpaced dynamic environment
• Experience in negotiating and managing customer contracts and renewals
• Project management skills with a focus on driving customer initiatives to completion
• Technical aptitude and ability to understand and troubleshoot software products
• Demonstrated ability to advocate for customer needs and influence crossfunctionally within an organization
• Proven track record of meeting and exceeding customer retention and growth targets
• Experience in customer advocacy and driving customer references

communication,client management,analytical skills,negotiation,customer success management