Key Account Manager

Overview:

Key Responsibilities:

• Develop and maintain longterm relationships with key accounts
• Act as the main point of contact for key clients
• Understand key account needs and requirements
• Negotiate contracts and close agreements to maximize profits
• Collaborate with sales team to ensure account growth
• Develop account plans and manage sales pipeline
• Resolve issues and handle complaints quickly and effectively
• Identify new business opportunities within key accounts
• Coordinate with internal teams to ensure excellent customer service
• Forecast and track key account metrics
• Prepare reports on account status
• Analyze customer data to improve customer experience
• Stay uptodate with industry trends and best practices
• Conduct business reviews with key accounts
• Attend industry events and conferences

Required Qualifications:

• Bachelors degree in Business Administration or relevant field
• Proven experience as a Key Account Manager or relevant role in the same industry
• Demonstrated ability to communicate present and influence at all levels of the organization
• Experience in delivering clientfocused solutions based on customer needs
• Excellent negotiation and networking skills
• Strong communication and interpersonal abilities
• Understanding of sales performance metrics
• Proficiency in CRM software and MS Office
• Ability to multitask and manage multiple projects
• Resultsdriven and customerfocused mindset
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Strong analytical and problemsolving skills
• Availability to travel as needed
• Certification in Sales or Marketing is a plus
• Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail

negotiation,communication,account planning,sales acquisition,business development